Communication is one of the most important qualities for an HR professional. You need to build trust with your employees and curate a healthy work environment for them. Good communication comes from emotional intelligence and experience.
You need to hone your communication skills and work on improving them throughout your career. Here are five essential communication skills for HR professionals.
Most communication is digital these days. We send countless emails and texts every day with the assistance of spelling and grammar software. HR professionals need to understand basic grammar and spelling to avoid miscommunication. Poor grammar looks unprofessional and sloppy. Ask your candidates to write something down by hand in the interview process. For example, ask them to write a few sentences about their HR experience so far. You can get a feel for their writing skills without the interference of spell-check.
As an HR professional, you need to be able to manage conflict in the workplace. You may need to navigate uncomfortable situations, like an exit interview or salary negotiation. Conflict management comes down to communication. You need to choose your words carefully in these situations. You need to be personable without getting personal.
You need to listen to your employees. Critical listening allows you to pay close attention to what the individual is saying and how they are saying it. You can understand their perspective and get a sense of their emotion. Formal conversations can be difficult to interpret. You need to encourage staff and managers to have honest conversations about the workplace.
HR professionals must be trustworthy. You will handle personal information all the time – and you need to protect it. You should be trusted to use the correct data handling processes, so confidential company information doesn’t fall into the wrong hands.
Recognition can go a long way in the workplace. If a colleague helps you with a task, you should thank them for their hard work. Employee recognition and reward schemes promote a healthier workplace. You can improve employee retention and reduce staff turnover by giving credit where it is due.
Employees can often feel unappreciated at work. It’s important to remind your team that the organisation values their individual effort. You could introduce an employee benefits programme to reward employees with different perks. Try to make these benefits relevant to each team member. For example, some may benefit from longer maternity leave while others could benefit from flexible working. HR should pay attention to every employee in the company.
HR is responsible for employee wellbeing, recruitment and much more. Utilise your communication skills and make your workplace the best it can be.
Also Read: 4 Best Career Tips for Today’s Professional