Raymonds Chairperson, Gautam Singhania blasted the senior executives of Lamborghini India when he visited Mumbai road on October 3 with a test drive of a Lamborghini Revuelto. The luxury vehicle reportedly broke down within 15 days of its delivery. As Singhania stated, Lamborghini India’s senior executives did not receive his complaint.
Taking to social media platform X (formerly Twitter), Singhania publicly went on to call out senior executives of Lamborghini India and Asia Head Francesco Scardaoni for what he calls a “lack of basic customer care.” Singhania’s post read, “I’m shocked at the arrogance of India Head @Agarwal_sharad and Asia Head Francesco Scardaoni. Not one has reached out to even check what the customer issues are.”
This lies in culture, users say on senior executives of Lamborghini India’s poor customer service
The post quickly went viral and received support from other netizens who have echoed the same frustrations towards luxury car brands. A slew of comments questioned how such a high-end brand as Lamborghini would short of expectations. “This is ingrained disregard that lies within the culture,” a user said. A complainant escalated their problem of delays, and to his surprise, it never caught the attention of Volkswagen.
Another user compared their experience with BMW as one with problems related to products and services. They said, “Faced frequent product & service issues with BMW, including low-quality parts. Poor response in all cases. Cannot imagine this happening with a hyperluxury brand like Lamborghini.”
This has sparked much online chatter regarding whether senior management at Lamborghini India is attentive enough to their customers. For a prestige brand, these allegations mean the importance of customer support and building client trust.
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