Political analyst Yogendra Yadav recently shared a very sad experience with Air India on social media, to which the airline promptly apologized. Yadav wrote about his complains over the “Yogendra Yadav Air India travel” experience on X (formerly Twitter) while elaborating upon the problems he encountered during his travel to Kathmandu.
He also said the first problems started with a change of his flight, where he was moved four hours. This he added was done just days to his scheduled departure. He indicated that he arrived at the airport only to find that his class travel had been downgraded.
He also shared how much hassle he had to face while trying to check in. Yadav said despite repeated attempts, his booking was reflected to be barred from web check-in and he was made to queue up at the on-ground counters. Yadav said he was referred to three different counters when he was taken to the airport as his case was in a prevailing stage. This caused him a lot of hassle, he added.
Yadav’s very sad experience with Air India travel was rude either
At one counter, Yadav was confronted by what he called an extremely rude customer service executive who declined to allot a seat to him until a floor supervisor was intervened. Yadav said that he was initially informed that there was no complaint book but one was produced when he insisted. He is further dissatisfied with the discrepancies of the gates, disorganized queues, and unsystematic announcements, which have contributed to his frustration.
A day after the post, Air India issued an apology, saying, “Dear Mr. Yadav, we sincerely apologize for the inconvenience caused. We’re addressing this on priority and will get back to you at the earliest.” Yadav’s experience soon picked up other users’ pieces of complaints in the comments.
This is not a one-off incident with others, including musician Ricky Kej and actor Tilottama Shome, recently speaking out on how pathetic service quality is at Air India. With the airline now under Tata Group and in the process of merging with Vistara, it is witnessing more scrutiny from customers who hope that it would finally improve its service and reliability.
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