Recently, the employee letter revealed the IndiGo Airline Crisis. It revealing years of internal decline, arrogance, and an employee crisis that has been “years in the making.”
Circulating widely on social media, the letter offers a raw, first-hand account of what the author describes as a slow but steady collapse of India’s biggest airline. This situation not develop overnight; it unfolded over years of ignored warnings, worsening work conditions, and a culture of fear.
What led the IndiGo Airline Crisis?
The writer, a long-time IndiGo employee, looks back at the airline’s early days in 2006 when teams felt proud of what they building. The letter claims, “ pride turned into arrogance, and growth turned into greed,” creating a new internal attitude: We are too big to fail.
The letter alleges that IndiGo oversupplied certain routes to stifle competition, impacting newer airlines like Akasa Air. While passengers celebrated IndiGo’s punctuality and market dominance, the writer claims this came at the expense of staff welfare and operational sanity.
A significant part of the letter discusses what the writer calls an unhealthy increase in hierarchy. Individuals “who couldn’t even draft a proper email” began rising to vice-president levels, because those positions granted them stock options and influence. The letter states, “No consequences. No accountability. Just fear.”
Just ₹18,000 Pay for Triple Work
Ground staff earning as little as ₹16,000-18,000 a month were reportedly pushed to their limits, quickly running across aircraft, juggling multiple tasks, and doing the work of “three people.” These pressure may reason behind the IndiGo Airline Crisis.
The letter depicts a workforce that is emotionally exhausted and physically drained. Cabin crew reportedly cried in the galley between greeting passengers.
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